Refund policy
Refund & Return Policy
At Al Wahid All Naturals, your satisfaction is our priority. We take pride in crafting high-quality, all-natural products and want you to love every purchase.
Returns Due to the nature of our products (body butters, shower gels, hair oils, and bath products), we accept returns within 14 days of delivery on unopened, unused items in their original packaging. We are unable to accept returns on opened or used products for hygiene and safety reasons.
Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.
Damaged or Defective Items If your order arrives damaged or defective, please contact us within 48 hours of delivery at [your email address] with photos of the item and packaging. We will make it right with a replacement or full refund.
Non-Returnable Items
- Opened or used products
- Sale or discounted items
- Gift cards
How to Initiate a Return Email us at [your email address] with your order number and reason for return. We will provide return instructions within 1–2 business days.